Refund policy

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DEFINITIONS

Vendor = the retailer which we have purchased the goods from. This is usually Buc-ee's, but we may also purchase non-Buc-ee's goods from other vendors. 
We = Texas Snax.

DAMAGED GOODS

Do not discard your damaged goods; doing so will void our joint ability to process a claim and receive a refund. With your damaged goods, please follow these steps:

1 - Send us photo evidence of the damages. We will begin a claim and provide you with that claim number.

2 - Take the damaged goods to the local post office with the claim number that you have been provided. With our claim and your evidence, it will be sent to the USPS claims office where we, Texas Snax, will await the verdict of the claim. Once the carrier has approved the claim, we will promptly reship or refund, whichever you prefer. Only damaged items qualify for a refund.

WORKMANSHIP

At Texas Snax, our commitment to quality and customer satisfaction drives our business. We specialize in offering new and unused items, sourced directly from vendors and, in some cases, selected from shelving that was accessible to the public. While we ensure that all items we resell are as described by our vendors, please understand that, although not common, there may be instances where items show evidence of tampering by others.

We do not manufacture these items and, as such, cannot make warranties or guarantees regarding their fit, comfort, working order, or personal satisfaction. However, we are dedicated to transparency and honesty in all our transactions. We encourage you to review product descriptions carefully before making a purchase to ensure it meets your expectations. Our model is straightforward: we offer products in the condition they are received from our vendors or off the shelf, and you purchase them in that same condition.

Should you have any questions or concerns about our products, we are here to assist you. We believe in fostering a transparent and supportive shopping experience for all our customers.

DELAYED FULFILLMENT

At Texas Snax, we pride ourselves on maintaining a reliable inventory of all items we offer. This is one of our core focuses to be able to ship to you quickly! However, on rare occasions, discrepancies such as inadvertent damage or inventory miscounts may occur, potentially leading to situations where items sold are not immediately available.

In the unlikely event that an item you've purchased is not available for immediate dispatch, our team will promptly reach out to you with updates and potential solutions. We understand the importance of your orders and strive to resolve such issues as quickly as possible.

If your order has not been prepared for shipping within 10 days of placement, you have the option to cancel the order and receive a full refund. That holding period gives us some time to get the items which you ordered. We appreciate your understanding and patience in these rare instances.

DELAYED WHILE IN TRANSIT

Regardless of the shipping type which you have purchased (Expedited, Standard, or Economy), delays may occur which are outside of our control. If goods are late more than 30 days, they are willing to work with us.

For that reason, our policy mirrors that of our carriers, which is: Domestic (within USA) shipments that have been delayed by more than 30 days, and less than 60 days, are eligible for a refund if they have stalled in transit. Refunds are up to the value of the goods or $100, whichever is lesser.

If you would like, we may insure your shipment for 5% of the cost of the transaction. We highly suggest this for large bulk orders over $1,000.

International shipments are not eligible for refunds unless undeliverable goods have been returned by the carrier back to us, and the goods are still in new condition upon return.

We are not responsible for damage or expiry to goods due to delays in shipment.

MISSING OR STOLEN PACKAGES

Packages that are marked as "Delivered" by the shipping carrier are considered successfully delivered to the provided address. Refunds are not available for packages that are lost, misplaced, or stolen after they have been marked as delivered.

If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
1 - Check your surroundings: Verify with neighbors, household members, or apartment management to see if the package was placed somewhere unexpectedly or accepted on your behalf.
2 - Wait one week: Sometimes, carriers accidentally scan packages as delivered while they are still at the local hub or on the truck for delivery. Please allow up to 7 days for the package to appear.
3 - Check with the carrier: Reach out directly to your local post office or the shipping carrier's local hub to inquire about the GPS scan location of the delivery.

If your package has still not been located after completing these steps and waiting one week, please contact us. We will then file a formal missing package insurance investigation. Any replacement or further resolution will remain strictly pending until the conclusion of this official insurance investigation.

INSURING SHIPMENT

We offer shipping insurance through a 3rd party called Navidium.

If you are worried about having issues with your shipment, we highly suggest purchasing this shipping insurance. Instances where this shipping insurance will help you include:

• Items are broken in transit due to carrier handling.

• Items are lost or stolen in transit (prior to being marked as delivered).

Please note: Shipping insurance does not cover items that have become lost or stolen after being officially marked as delivered by the carrier.

RETURNS

If your item meets the following criteria, you are eligible for a return for a partial refund, which will be the original value of the goods minus a 15% restocking fee:

• Unused and in new condition (unwashed AND tags are still on the original piece).

• Not a discounted item (on sale, clearance, etc.).

• Delivered within the last 21 days.

• Not a holiday/seasonal item for which the holiday/season has passed.

• Not a perishable good.

• Not in the Swimwear category.

• Located within the US.

Begin your return here

Our Inspection Process (Please Read Carefully):

We carefully inspect every single item that is returned to our facility. To receive a refund, the item must be 100% resellable. If a returned item appears worn, carries any odors (smoke, perfume, etc.), has remnants of any kind (pet hair, stains, dirt), or is not the exact new item we shipped to you, the return will be fully denied and no refund will be issued.

Additionally, we maintain a zero-tolerance policy for return fraud. Any customer who attempts to return unsellable goods, used items, or trash will be permanently banned from making future purchases with Texas Snax.

Your refund will be processed once the return inspection is complete. Please allow 1-5 business days for return processing, which may extend during holiday seasons. After processing, allow up to 14 days for your bank to post the credit.

EXCHANGES

Need a different size? To get your new gear to you as quickly as possible and avoid any transit delays, we handle exchanges simply as two distinct parts: a return and a separate new purchase.

Here is how it works:
1 - Place a new order: Go ahead and purchase the new size or item you want right away so it ships out immediately!
2 - Return the original: Follow our standard return process (detailed in the Returns section above) to send back the original item for a refund.

You can begin the return process for your original item by heading to your account dashboard.

CANCELLING AN ORDER

Cancellation Window: You are entitled to cancel your order at any time prior to its preparation for shipping. This period extends from the moment the order is placed until the moment it enters the shipping preparation phase. This window is typically anywhere between a few minutes to less than 24 hours.

Cancellation Process: To initiate an order cancellation, please contact our dedicated customer support team through howdy@texassnax.com as quickly as possible. Provide your order details, including the order number, and a brief reason for cancellation. Our team will swiftly process your request and confirm the cancellation status.

Shipping Preparation Phase: Once your order has entered the shipping preparation phase, it signifies that it is nearing readiness for dispatch. At this point, the cancellation option will no longer be available, as our operations team will have already begun packaging and organizing the shipment.

Fairness and Transparency: Our commitment to fairness and transparency underpins this policy. We believe that granting customers the ability to cancel orders until the point of shipping preparation is a balanced approach that acknowledges the need for flexibility while also respecting the operational processes that follow order confirmation.