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We are a third-party reseller and are not affiliated with, endorsed or sponsored by any brand that we resell. All trademarks, trade names are the property of their respective owners. Displayed trademarks are used only for identification. Learn More.
We are a third-party reseller. Learn more.

Refund policy

Texas Snax is operated by Send Eats LLC. These policies are part of every order. By placing an order, you agree to this Refund Policy, our Shipping Policy and our Terms of Service. Please read them before you buy. If anything is unclear, email us at howdy@texassnax.com before you order.

Return and Refund

  • Returns: Eligible items can be returned within 21 days of delivery. Refunds are the item price minus a 15% restocking fee and the cost of the return label.
  • Exchanges: Order the new size now and return the original. Standard return terms apply, including the 15% fee.
  • Final sale: Sale and clearance items, food and other perishables, swimwear, and seasonal items starting one week before their holiday.
  • Something wrong with your order? If it’s damaged, defective, unsealed or the wrong item, send us photos within 7 days of delivery and we’ll make it right.
  • Melting is excluded. Chocolate and other heat-sensitive items are order-at-your-own-risk. Melted items aren’t considered damaged.
  • Problem with a charge? Contact us first. We can fix most issues within 1–2 business days, which is far faster than a bank dispute.

Why we have a restocking fee

We buy most of what we sell at retail, and the stores we buy from don’t refund us. When an item comes back, it’s ours to inspect, repack and resell. The restocking fee covers that work. We’re a small Texas business, and we keep the fee as low as we can.

What can be returned

To qualify for a return, your item must be:

  • Unused, unwashed and in new condition, with all original tags attached
  • Requested within 21 days of the delivery date shown in tracking
  • Shipped back from an address in the United States

Final sale items (no returns or exchanges)

  • Items bought on sale or from clearance
  • Food, drinks and other perishables, including opened or unopened snacks, sauces and jars
  • Swimwear
  • Seasonal and holiday items, starting one week before the holiday. For example, Halloween items become final sale on October 24, and Christmas items on December 18.

Final sale items can’t be returned for a refund, exchange or store credit. Final sale doesn’t affect our promise to fix orders that arrive damaged, defective or wrong (see “Problems with your order”).

How to return an item

  1. Request your return. Start it from your account at texassnax.com, or email howdy@texassnax.com with your order number and the item you’d like to return.
  2. Send us a photo. We’ll ask for a photo of the item with its tags so we can confirm it’s eligible before you ship anything.
  3. Confirm the terms. We’ll ask you to confirm that you accept the return terms: the 15% restocking fee and the label cost.
  4. Use our prepaid label. We’ll email you a prepaid, tracked return label. Its cost is deducted from your refund. Returns sent any other way, or without approval, may be refused.
  5. We inspect and refund. Once the item arrives and passes inspection, we refund the item price minus the 15% restocking fee and the label cost. Original shipping charges aren’t refunded.

Exchanges

We don’t swap items directly. To get the right size or item as fast as possible:

  1. Place a new order for the item or size you need. It ships right away.
  2. Return the original using the steps above. Standard return terms apply, including the 15% restocking fee and the label cost.

Inspection

We inspect every returned item. To receive a refund, the item must be 100% resellable. A return fails inspection if the item:

  • Has been worn, washed or used
  • Is dirty or stained, or has pet hair or other residue
  • Smells of smoke, perfume, cologne or anything else
  • Is missing tags or original packaging
  • Isn’t the exact item we shipped to you

Items that fail inspection don’t receive a refund or exchange. If you’d like a failed item sent back to you, you can pay the shipping. If we don’t hear from you within 14 days of our email, we’ll donate the item.

Return fraud: Sending back used items, a different item, an empty box or anything other than what we shipped is return fraud. It results in no refund and a permanent ban from ordering with us, and we keep photos and records of what we received.

Problems with your order

If your order arrives damaged, defective, with a broken seal, or with the wrong item, here’s what to do. (Melting is excluded; see below.)

  1. Email us within 7 days of delivery at howdy@texassnax.com with your order number.
  2. Send photos of the item, the packaging around it and the shipping box, including the shipping label.
  3. Keep everything (item and packaging) until we’ve resolved it. We may need it for a carrier claim.

Depending on the problem, we’ll send a replacement, a refund, or a partial refund for minor cosmetic flaws. When both a replacement and a refund are possible, you choose. If we sent the wrong item or a defective one, return shipping is on us and no restocking fee applies.

Reports made more than 7 days after delivery, or without photos, may not be eligible.

Broken food seals

If food arrives with a broken or loose seal, don’t eat it. Email us within 7 days of delivery with photos of the seal, the contents and the box. If the contents are untouched, we’ll replace or refund it. Food that has been opened, eaten or partly eaten isn’t eligible.

Melting is excluded

Melting isn’t covered as damage. There are simply too many things outside our control, from the temperature inside carrier trucks to how long a package sits on your doorstep after delivery. That makes chocolate, fudge, taffy and other heat-sensitive treats truly order-at-your-own-risk items.

Melting also doesn’t make chocolate inedible. It’s still perfectly good to eat; it just isn’t as pretty. We know that’s a bummer, but please enjoy it anyway! We don’t refund, replace or accept returns for items that arrive melted or softened.

Product condition

Everything we sell is new and unused. Many items come straight off store shelves, so non-food items may show light shelf wear. We don’t make these products and can’t guarantee fit, comfort, flavor or how long they last. Not liking a flavor, size or style isn’t a defect; eligible unused items can still be returned under the rules above.

Order hasn’t shipped after 10 days

Now and then an item comes up short because of damage or a miscount. We’ll contact you if that happens. If your order hasn’t been prepared for shipping within 10 days of being placed, you can cancel it for a full refund.

Late or stuck in transit

Once your order leaves us, delivery is in the carrier’s hands. Weather, holidays and carrier delays are outside our control.

  • Late Express or Standard shipping: If your package arrives later than the window in our Shipping Policy, we’ll file a claim with the carrier. Any shipping refund is the amount the carrier approves, and we’ll pass it to you once the carrier pays us.
  • Stuck in transit (U.S. orders): A package isn’t considered lost until it has been in transit more than 30 days. If it’s stuck more than 30 days, contact us by day 60. We’ll refund the item value or $100, whichever is less.
  • International orders: Refunds are available only if the carrier returns the package to us and the items are in their original, unopened condition.
  • Spoilage: We aren’t responsible for food that spoils or expires because of a carrier delay.

Delivered but missing

When tracking shows “Delivered,” the package is considered delivered to the address you gave us. We can’t refund or replace packages that are lost or stolen after they’re marked delivered. Before contacting us:

  1. Look around. Check your porch, mailbox, mailroom, neighbors and everyone in your household.
  2. Wait 7 days. Carriers sometimes scan a package as delivered while it’s still on the truck or at the local hub.
  3. Ask the carrier. Your local post office or carrier hub can tell you where the delivery GPS scan was made.

If it’s still missing after 7 days, email us and we’ll open a formal investigation with the carrier. Any replacement or refund depends on the carrier’s findings and waits until the investigation is finished.

Canceling an order

You can cancel for free until we start preparing your order for shipping. That window can be as short as a few minutes and is under 24 hours, so please act fast. Email howdy@texassnax.com with your order number. Once shipping prep has started, we can’t cancel.

If your order has already shipped and you refuse delivery, it’s handled as a package returned to us: we refund the item value minus the return postage we were charged and a 15% restocking fee (see our Shipping Policy).

Subscription orders

Subscriptions renew automatically on the schedule you chose at checkout until you cancel. You can cancel or change a subscription anytime from your account, or by emailing us, before the next order is charged. Orders charged before you cancel are valid purchases and follow this Refund Policy like any other order.

Refund timing

Approved refunds go back to your original payment method within 1–5 business days (after inspection, for returns), a little longer around the holidays. Your bank may take up to 14 more days to post it.

Payment disputes and chargebacks

Please contact us before contacting your bank. Email howdy@texassnax.com with your order number. We reply within 1–2 business days and can usually resolve the issue directly. A bank dispute takes weeks or months and freezes your order while it’s reviewed.

Before you file a dispute

  • Don’t recognize a charge? Check with others in your household who might have ordered. Search your email for an order confirmation from howdy@texassnax.com. Still can’t place it? Email us a screenshot of the charge from your bank or card statement and we’ll find the order for you.
  • Package marked delivered but not found? Follow the steps in “Delivered but missing.” A bank dispute won’t speed up the carrier’s investigation.
  • Package running late? Nothing is considered lost until it has been in transit more than 30 days. See “Late or stuck in transit.”
  • Changed your mind or the item doesn’t fit? Use our return process. A dispute isn’t a substitute for a return.

What happens if you file a dispute

  • Your bank takes over. Once a dispute is open, the refund is in your bank’s hands. We can’t issue a refund, replacement or store credit for that order until the dispute is closed.
  • You can withdraw it or wait. You can ask your bank or PayPal to withdraw the dispute at any time. Once it’s closed, email us and we’ll refund you directly. If you don’t withdraw it, the bank makes the decision, which can take several weeks, and any money owed to you comes back through them.
  • We respond with our records. If the order was delivered as described or handled according to these policies, we’ll contest the dispute. We send the bank our records, which may include your order details and policy acceptance, payment verification results, tracking and delivery confirmation (including GPS or photo proof where the carrier provides it), and all emails between us.
  • No double recovery. If you receive a refund, replacement or credit from us and also file a dispute for the same order, we’ll provide that record to your bank. If a dispute is decided in your favor after we’ve already refunded or replaced the item, we’ll ask you to return the duplicate refund or the replacement item. If a dispute is decided in your favor and tracking shows your order was delivered, we’ll ask you to send the items back, since you would otherwise have both the refund and the products.
  • Future orders. We may cancel pending orders and decline future orders from customers who file disputes for orders that were delivered as described, or who misuse the dispute process.

If a dispute was filed by mistake

If you opened a dispute and then resolved it with us, please contact your bank to withdraw it. Once it’s withdrawn, we’ll complete any refund or replacement we agreed on.

This section doesn’t limit any rights you have under the law or under your card issuer’s rules. It explains how we handle disputes and what records we keep.