We ship every weekday from Dallas, TX.
If you have placed your order by noon, and purchased Standard or Express, it will usually go out that same day.
We take holidays and weekends off.
Mondays, days after holidays, inclement weather, and the Christmas season may mean that we fall behind and cannot hit our goals, but we do our best each day.
If we are behind, Standard and Expedited shipments are always prioritized over Economy.
After we have shipped, we make no guarantees that the carriers delivery estimates will be on time. About 1% of orders get delayed, so if you want to ensure your order arrives in time for a special occasion, order well in advance! We suggest 14 days to give plenty of breathing room. In rare cases, packages take longer than 31 days or get lost. We work with the carrier to get all of our money back when they have lost something or delayed it indefinitely.
For that reason, our refund policy aligns with carriers; nothing is considered late unless it has not arrived within 31 days. At that point, we can begin taking action with the carrier and we will do what we can to reasonably take care of you as well.
This is truly an economy option; while packages usually take 5-7 days to arrive from ordering, they can take longer. If you want it faster, we suggest upgrading to Standard or Express.
With this option we package your order, but we may delay it 1-2 business days in sending so that our delivery costs can stay low. This is due to freight costs to deliver the orders to our economy DHL hub. Once your order ships it usually arrives in 1-4 business days. It takes longer the further from Texas you are. So come back to Texas! If there are any delays while in transit, we aren't liable. We can submit a claim with the carrier for a shipping refund if it has been delayed for 30 days, but not more than 60.
This is the typical USPS Priority, FedEx Ground, etc. these usually arrive within 1-2 days, but may take up to 3 if you are on the outskirts, and longer if you're in Hawaii or Alaska. Delays can happen, but we can't submit any claims unless it has been delayed by more than two weeks.
This is more expensive, but we ship services that have a 95% chance to arrive within 1-2 days. This is usually FedEx 2-day. We can submit a claim if this has taken more than 2 days.
We appreciate your business and thank you for choosing our company. It's important to provide the correct shipping address when placing an order, as we ship to the address provided. If a package is returned to us due to an incorrect address, a delay in pickup, or any other reason, we understand that it is frustrating.
To ensure a positive experience for all parties, we offer the following options: the customer can choose to have the item reshipped to the correct address and pay for the return shipping and the shipping resend, or they can receive a partial refund minus the return shipping charge and restocking fees which align with our refund policy.
To prevent shipping issues from occurring, we recommend double-checking the shipping address before placing an order and being available to receive the package when it arrives. We understand that mistakes can happen, and we appreciate your cooperation.
Delays & Backstock
At times we may not be able to fulfill your order due to backstock. We do our best not to have backstock, but if an item gets damaged and we cannot ship it, it may cause a variance in our actual stock. We will contact you if that occurs. We receive our Buc-ee's shipment each week, so if we have backorders, we'll likely be able to fulfill it within the week.
We Reserve The Right to Cancel Your Order
Occasionally, our system might inadvertently miscalculate the costs associated with your purchase. In some instances, the calculated cost of goods presented to you during the checkout process could significantly deviate from the actual expenses we incur to dispatch your order. This scenario is especially noticeable in cases where shipping estimates are substantially lower than the true shipping expenses. As an illustrative example, shipments to destinations like Hawaii might exhibit a quoted shipping cost of $25, whereas the factual expenditure for us to ship the item amounts to $60.
Should the adjusted shipping cost not align with your preferences or practical feasibility, we understand that canceling the order might become a consideration, or we may request the additional difference. We don't do this lightly but we also run on slim margins and can't afford to take losses when the estimates were off. The cornerstone of this policy lies in safeguarding the viability of our business while continuing to serve you effectively.