Refund policy


Vendor = the retailer which we have purchased the goods from. This is usually Buc-ee's, but we may also purchase non Buc-ee's goods from other vendors.

We = Texas Snax.



If your goods have been damaged in transit, please contact us with photo evidence of damages. Claims of damage that has occurred in transit, but do not show the packaging, the box, etc... may be denied. This is because we also attempt to file a claim and we will be denied if you do not provide us with the needed information.

To process the refund please email and include the following:

  • Order number
  • Picture of the condition of the box, and picture of the condition of the goods upon arrival
  • Picture of the goods where damage is evident

Refunds for damage do not exceed $100, even if the value of the goods was greater than $100



We make no claims, provide no warranties, or guarantees regarding the workmanship of goods which we have resold. Our model is simple - we buy, and sell items as they are; you purchase them from us as they are.

If you are unsatisfied with the workmanship from the original vendor, it will be treated as a return.



We nearly always have all items which we have sold on hand. However, inadverent damage or inspection on our part may reveal an item is no longer fit for resell and our inventory may be off. In rare cases, customers purchase inventory that we do not have. We will do our best to proactively contact you if this happens.

Ultimately, if your order has not been prepared for shipping and it has been over 10 days since it was placed you may request that we cancel your order for a refund.

When your item does arrive, we will honor the original shipping which you have requested (Expedited, Standard, or Economy).



Regardless of the shipping type which you have purchased (Expedited, Standard, or Economy), delays may occur which are outside of our control. Since Covid-19, our carriers, (UPS, FedEx, DHL) also make no guarantees that goods will arrive on time. However, if goods are late more than 30 days, they are willing to work with us.

For that reason, our policy mirrors that of our carriers, which is: Domestic (within USA) shipments that have been delayed by more than 30 days, and less than 60 days are eligible for a refund if they have stalled in transit. Refunds are up to the value of the goods or $100, whichever is lesser.

If you would like, we may insure your shipment for 5% of the cost of the transaction. We highly suggest this for large bulk orders over $1,000.

International shipments are not eligible for refunds unless undeliverable goods have been returned by the carrier back to us, and the goods are still in new condition upon return.

We are not responsible for damage or expiry to goods due to delays in shipment.



If you would like, we may insure your shipment for 5% of the cost of the transaction. We highly suggest this for large bulk orders over $1,000.



If your items meet the following criteria, they are eligible to be returned for a partial refund:

  • Unused
  • In new condition, the tag is not required
  • Delivered within the last 30 days
  • Not a perishable good
  • Within the US
  • Has been approved for a return from

Once that criteria has been verified, we will provide you with a return shipping label for a market-rate return fee, or you purchase return shipping on your own. Please include your original packing slip, as this makes it easy for us to identify which order will need the refund.

Upon arrival at our facility your return we will be inspected to ensure it is new condition. If it is in new condition, we will issue a refund for the original value of the goods; minus $3.00 or 15% of the value of the item whichever is greater; and market-rate return shipping costs if we purchased the return shipping label.

    Your remaining refund will be issued once the return has been inspected and is determined to be in new condition. Please allow 1-5 business days for processing returns. Processing times may be longer during holiday seasons. After the return has been processed, allow up to  14 days for the credit to be returned by your bank.

    If you are hoping to exchange your item (you ordered a size you do not want), simply return the unwanted item following the procedure stated above, and place a new order. This way the return and the new order will be handled separately.



    Cancellation Window: You are entitled to cancel your order at any time prior to its preparation for shipping. This period extends from the moment the order is placed until the moment it enters the shipping preparation phase. This window is usually less than 24 hours, and we may even begin preparing your order within a few minutes after your purchase.

    Cancellation Process: To initiate an order cancellation, please contact our dedicated customer support team through as quickly as possible. Provide your order details, including the order number, and a brief reason for cancellation. Our team will swiftly process your request and confirm the cancellation status.

    Shipping Preparation Phase: Once your order has entered the shipping preparation phase, it signifies that it is nearing readiness for dispatch. At this point, the cancellation option will no longer be available, as our operations team will have already begun packaging and organizing the shipment.

    Fairness and Transparency: Our commitment to fairness and transparency underpins this policy. We believe that granting customers the ability to cancel orders until the point of shipping preparation is a balanced approach that acknowledges the need for flexibility while also respecting the operational processes that follow order confirmation.


    All on-sale items will not be eligible for refunds or returns.